First Bank of Nigeria has officially inaugurated its Digital Experience Centre at the University of Nigeria, Nsukka (UNN), Enugu State, as part of efforts to revolutionise the banking industry in Nigeria.
The bank stated that the centre is the sixth fully automated branch, the first in the Southeast region, and will operate 24 hours a day, providing digital and physical banking services.
Speaking during the launch, the Managing Director of the bank, Mr Olusegun Alebiosu, praised the longstanding relationship between the bank and UNN, which he noted has existed for decades.

• First-Bank-of-Nigeria-Digital-Experience-Centre
He recalled that the land on which the bank is situated was generously provided to First Bank at no cost by the university authorities.
He outlined the key features of the centre, which include Automated Teller Machines (ATMs) for account updates, ATM card issuance, and fixed deposit booking; Teller Cash Recyclers (TCRs) for quicker cash dispensing and management; as well as humanoid robots to assist customers with inquiries and transactions.
Mr. Alebiosu, disclosed that similar centres had been previously commissioned at different locations across Nigeria.
The other centres, he said, included those at Adetokunbo Ademola branch, Victoria Island, University of Ibadan, Wuse Branch, Abuja, Banana Island and that of Admiralty way.

Dignitaries at the commissioning ceremony
He explained that the Digital Xperience Centre is a significant leap by FirstBank towards revolutionizing the banking industry in the country as it is a state-of-the-art hub which puts customers at an advantage in experiencing world class innovative banking services thereby exploring the future of banking firsthand.
Alebiosu, emphasized that the facility is designed to cater to the growing and evolving needs of consumers and the banking public, enabling customers to navigate the digital landscape with confidence.
“The initiative aligns with the Bank’s commitment to delivering exceptional customer experiences and staying at the forefront of financial innovation.
“The FirstBank Digital Xperience Centre at University of Nigeria Nsukka offers 24/7 tech driven services for seamless, fast and secure transaction, saying “Come experience smart banking today” he stated.
Asked why the emphasis on University Campuses, the First bank (CEO), said you know the future is digital, and the students are the future of Nigeria so, it’s an Innovation to strengthen those who owns tomorrow.
“I mean, wether we like it or not, the young ones will replace us. And so, if the future is digital, and this is a university environment where people are educated, and they can also operate some of these machines easily, it is important we bring the Centre closer to them.
“Like i said earlier, this is a 24/7 Centre that is self service and allows you to do things easily. For example, it allowes you to deposit your money, and the system will analyse the denominations and give you your receipt like teller.
“You can also use one of the machines to carry out money transfer, ask for your statement of account. Also, the other machine you are seeing there can allow you to get your ATM card.
” What you just need to do, is to key in your account number, and provide your biometrics, place your finger, and the system will recognize you and then, we will send you an OTP on your phone so as to truly authenticate again that you are truly the real person, after that, there will be a number for you to put in there, and in less than three minutes your ATM card is out . So, of your ATM card is missing, you don’t have to border your self”
The First Bank chief, however, thanked the UNN authorities for the cordial relationship that has existed between the institution and Firstbank over the years, assuring the leadership of a continue partnership with the university.
Mr Calistus Obetta, the Group Executive for Technology, Digital Innovations and Technology Services, described the FB Digital Technology Experience as a blend of digital and physical experiences.
He explained, “Whether you are doing account opening or withdrawal, they can be done without hitches. It reflects the dynamics of the era. The banking operations are now available twenty-four hours.”
The Vice Chancellor of UNN, Prof Oguejiofor Ujam, at the event, highlighted that First Bank had been a valuable partner to the institution and expressed his commitment to sustaining the relationship.
He stated, “UNN has been doing business with First Bank for a long time. It is an honour that UNN is the first university to get this digital experience in the country.”